If your Kindle Paperwhite won’t turn on, a frozen screen is the most probable cause.

You can fix this yourself by following the steps below:

1. Press and Hold the power button for 40 seconds then release.
2. Press and Hold the power button again for 3-5 seconds to reboot the device.
3. The device should now boot up and display the Kindle logo. //

If you happen to leave your Kindle for any extended period, the device’s battery may dip below its operating voltage necessary to run.

Your Kindle will display an exclamation mark when the battery charge gets critical. If it goes beyond this, you get a completely blank screen and the Kindle Paperwhite will look dead. //

If the battery is completely dead, the Kindle will need to pre-charge the battery at a much slower rate, also known as “trickle charge”, so not to overheat or damage the battery. This can take up to an hour to get to a safe voltage level before switching to a normal charge rate.

As a benefit of your Microsoft 365 Family or Microsoft 365 Personal subscription, you can create a personalized email address that's associated with your Outlook.com mailbox. For example, yourname@example.com. 

Getting started

1. Sign in to your  premium feature settings in Outlook.com

2. Under Personalized email address, select Get Started.

Tip: If you have a Microsoft 365 Family subscription, people you've shared the subscription with can also set up a personalized email address with your connected domain. After you've set up your domain, people you've shared with will see an option to add a personalized email address in the premium features section of Outlook settings.