If your Kindle Paperwhite won’t turn on, a frozen screen is the most probable cause.

You can fix this yourself by following the steps below:

1. Press and Hold the power button for 40 seconds then release.
2. Press and Hold the power button again for 3-5 seconds to reboot the device.
3. The device should now boot up and display the Kindle logo. //

If you happen to leave your Kindle for any extended period, the device’s battery may dip below its operating voltage necessary to run.

Your Kindle will display an exclamation mark when the battery charge gets critical. If it goes beyond this, you get a completely blank screen and the Kindle Paperwhite will look dead. //

If the battery is completely dead, the Kindle will need to pre-charge the battery at a much slower rate, also known as “trickle charge”, so not to overheat or damage the battery. This can take up to an hour to get to a safe voltage level before switching to a normal charge rate.