engineering Professor William B. Rouse of Georgia Institute of Technology and IEEE Fellow as saying,

"Complacency is an issue, but designing the interaction between human and technical so the human has the right level of judgment when you need them is a design task in itself... When the person has no role in the task, there’s a much greater risk of complacency."

Probably the best quote from the Times story is from a captain at Continental Airlines, who said, "No light comes on to tell you that you're being complacent."