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There is no organization or individual that is responsible for making sure that electricity is generated, transmitted and delivered to customers.
Various organizations, often with competing or conflicting interests, have shared responsibility for different parts of the system that includes generators, transformers, switchyards, transmission lines, distribution lines and billing systems, but “the market” has been assigned the responsibility of supplying wholesale electricity.
And that market is not the free market, but instead is a hybrid that is governed by an ever changing stack of layered rules where many of the important decisions are made by participant groups that do not include customers or even enabled representatives of customers.
A growing portion of the grid’s electricity is dependent on free, but uncontrolled natural flows. Another portion comes from generators whose fuel is delivered by capacity-limited pipes in a “just in time fashion.” When the natural flows are interrupted or something interferes in the pipelines’s capability to deliver fuel, generators stop producing power.
There are processes that can be called into action, but costs can skyrocket in times of scarcity. Some market players thrive in times of crisis and have few incentives to ensure those crises never arise.