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Last November, Twitter’s CEO, Jack Dorsey, testified before Congress that: “Content moderation rules and their potential effects, as well as the process used to enforce those rules, should be simply explained and understandable by everyone. We believe that companies like Twitter should publish their moderation process. We should be transparent about how cases are reported and reviewed, how decisions are made, and what tools are used to enforce.”
Dorsey’s claims are far from Twitter’s actual conduct. Upon appealing, I received a notification minutes later that “Twitter Support” verified I broke the rules, without any kind of reference to the text of my appeal.
As it wasn’t clear they had actually read it, I submitted it again. Then after not hearing back, I submitted another appeal. Over the course of two weeks, I submitted at least three appeals; the only reply I received throughout was the apparent auto-reply indicating Twitter Support verified I violated the “Twitter Rules.”
Dorsey also testified, “We have worked to build better in-app notices where we have removed Tweets for breaking our Rules. We also communicate with both the account that reports a Tweet and the account that posted it with additional detail on our actions.”
Again, I can vouch that none of this happens. I’ve explained in precise detail how my tweet fell well within the bounds of Twitter’s rules. Twitter refuses to explain why they believe otherwise. Worse, after forcing me offline, I had followers tell me Twitter had “unfollowed” them from my account.
In preventing people like me from accessing Twitter despite plainly qualifying under their own terms of service — and in failing to provide the kind of communication Dorsey testified under oath occurs in situations like mine — Twitter is arguably engaging in fraud, telling the public one thing while engaging in the opposite.
Much like the corporate news media, social media companies now operate as the communications wing of the Democratic Party, while continuing to be regulated like a public utility. This indemnifies them against content-related litigation even as they invest ever greater energy into carefully curating what appears on their platforms.
Ultimately this enables them to create a false sense of what’s “trending” or “viral” and what the “consensus” thinks, and protect notable personalities from criticism. It’s information warfare in service of progressive politics. Or, as Matt Taibbi recently put it, “What was supposed to be a historically democratizing technological tool [has] transformed into a dystopian force for censorship and control.”
Twitter’s demarcations around what’s allowed and what’s not are intentionally fuzzy, so that its faceless censors are empowered to decide for themselves. As conservatives like me know, that’s simply a pretext for carrying out shadow banning, frequent censorship, and permanent bans.
Recall that these enforcement actions come at the request of the Biden administration, which has made clear it wants social media companies to erase information they deem unhelpful. This enables the state to curtail our rights without amending the Constitution. It’s a disease rotting our republic, and it’s only getting worse.